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Refund and Return Policy
At Asian Halal Mart , we strive to provide high-quality products and excellent customer service. If you’re not satisfied with your purchase, we offer a hassle-free refund and return process. Please review the following guidelines carefully to understand how we handle returns, refunds, and exchanges.
Eligibility for Returns
To ensure fairness and maintain product quality, we have specific conditions for returning items. To be eligible for a return or refund, the item must meet the following criteria:
- The item must be unopened, unused, and in its original packaging. This applies to non-perishable goods such as groceries, household essentials, and specialty items.
- Proof of purchase, such as a receipt or order confirmation, is required to process your return.
- Returns must be initiated within 7 days of the purchase date for in-store transactions or delivery receipt for online orders.
- Perishable items, including fresh produce, meat, seafood, and other time-sensitive products, are non-returnable unless they are spoiled, damaged, or defective upon delivery.
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery or pickup. We will assess the situation and provide a resolution promptly.
Refund Process
Once your return is approved, refunds will be processed using the original payment method. Here’s how it works:
- For credit/debit card payments , refunds may take 5–7 business days to reflect in your account, depending on your financial institution.
- For cash payments made in-store, refunds will be issued in cash at the point of return.
- For bank transfers , processing times may vary depending on your bank.
- If you used loyalty points to make a purchase and later receive a refund, the points will be reinstated to your account.
Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., delivering the wrong item or a defective product).
Exchanges
We offer exchanges for eligible items based on product availability. To arrange an exchange, contact our customer support team with your order details. Ensure the item meets the eligibility criteria outlined above. If the desired item is out of stock, we will issue a refund instead.
Non-Returnable Items
Certain items cannot be returned or exchanged due to their nature or regulatory requirements. These include:
- Perishable goods such as fresh produce, meat, seafood, dairy products, and frozen items.
- Gift cards or promotional vouchers.
- Products purchased during special sales or clearance events, unless specified otherwise.
- Items that have been opened, used, or tampered with.
Pickup and Delivery Issues
If you choose curbside pickup, orders not collected within 24 hours of notification may be returned to inventory. No refunds will be issued for missed pickups.
For delivery orders, if your package is delayed, lost, or damaged during transit, please contact us immediately. We will investigate the issue and provide a resolution, which may include a replacement, refund, or compensation.
Damaged or Defective Items
If you receive a damaged or defective item, please follow these steps:
- Take clear photos of the damaged product and its packaging.
- Contact our customer support team within 48 hours of receiving the item.
- Provide your order number, description of the issue, and supporting photos.
We will assess the situation and, if valid, offer a replacement, refund, or store credit. In some cases, we may request the return of the damaged item for quality assurance purposes.
Loyalty Points and Refunds
If you earned loyalty points from a purchase and later receive a refund, the points associated with that transaction will be deducted from your account. If the refund is partial, only the corresponding points for the refunded amount will be removed.