The best discounts this week
Every week you can find the best discounts here.
Chilli Powder Wijaya 500g
Rice Jasmine Thai 5kg
Dry Sparts Nethumi 300g
Real Maldive Fish Chips Ishara Products 1kg
Fennel Seeds Belta 100g
Sunflower Oil AY 18L
Dried Jack Fruit Anjani 100g
Nestomalt Nestle 300g
LS Roast Chicken Flavour CBL 90g
LS Regular CBL 90g
Asian Halal Mart Okayama
FAQ
General
What is Asian Halal Mart?
What makes Asian Halal Mart unique?
Are all products halal-certified?
Do you support local farmers and businesses?
Absolutely! We actively collaborate with local farmers, suppliers, and halal businesses to bring you fresh, authentic, and ethically sourced products.
What types of products do you offer?
We offer fresh produce, international groceries, specialty items (gluten-free, organic), and household essentials to cater to diverse needs.
Do you sell specialty items like gluten-free or organic products?
Yes, we stock a selection of specialty items to cater to different dietary needs. Check with our staff if you’re looking for something specific.
Can non-Muslims shop at your store?
Absolutely! Everyone is welcome at Asian Halal Mart. Our products are suitable for people of all backgrounds who appreciate quality, ethical sourcing, and dietary preferences.
Where can I find new arrivals or seasonal products?
New arrivals and seasonal products are prominently displayed in-store and featured on our website’s “What’s New” section.
Order and Payment
How can I place an order?
What payment methods do you accept?
Is it safe to pay online?
Yes, our website uses advanced encryption technology to ensure your payment information is secure.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 30 minutes of placing it. After that, please contact customer support for assistance.
Do you offer discounts or promotions?
Yes, we regularly run promotions and special deals. Sign up for our newsletter or follow us on social media to stay updated.
Can I use a gift card to pay for my order?
Yes, we accept gift cards for both online and in-store purchases. Simply enter the gift card code during checkout.
How do I know if my order has been confirmed?
You’ll receive an email confirmation once your order is successfully placed. For online orders, you’ll also receive updates on its status.
What happens if my payment fails during checkout?
If your payment fails, you’ll be prompted to try again or choose an alternative payment method. Your order will not be processed until payment is successful.
Support and Contact
How can I contact customer support?
What should I do if I receive a damaged or incorrect item?
Can I return or exchange products?
Yes, unopened and unused items can be returned within 7 days of purchase. Proof of purchase is required for returns or exchanges.
Do you have a loyalty program?
Yes, we offer a rewards program for frequent shoppers. Earn points on every purchase and redeem them for discounts or exclusive offers.
How do I sign up for your newsletter?
Visit our website and enter your email address in the “Subscribe” section to receive updates on promotions, new arrivals, and events.
Can I request a donation or sponsorship for my event?
Yes, we actively support community initiatives. Submit a proposal through our “Contact Us” form for consideration.
What should I do if I forget my account password?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
How do I track my loyalty points?
Log in to your account on our website to view your loyalty points balance and redemption history.
Pickup Service
What is curbside pickup?
How does curbside pickup work?
How long does it take for my order to be ready for pickup?
Orders are typically ready within 1–2 hours. You’ll receive a notification once your order is prepared.
Can someone else pick up my order on my behalf?
Yes, but they must present the order confirmation (digital or printed) and a valid ID.
Do I need to schedule a pickup time?
Yes, you’ll select a convenient pickup time during checkout. This helps us prepare your order efficiently.
What happens if I miss my scheduled pickup time?
If you miss your scheduled time, please contact customer support to reschedule. Orders not picked up within 24 hours may be returned to inventory.
Is there a fee for curbside pickup?
No, curbside pickup is free of charge.
Can I inspect my order before leaving the pickup area?
Yes, you can inspect your order at the pickup area. If anything is missing or incorrect, notify our staff immediately.
Delivery Service
Do you offer free delivery?
How long does delivery take?
Can I track my delivery?
Yes, you’ll receive tracking updates via email or SMS once your order has been dispatched.
What happens if no one is available to receive the delivery?
If no one is available, our delivery team will attempt to contact you. If unsuccessful, the order may be returned to the store, and you’ll need to arrange redelivery.
Do you deliver internationally?
Currently, we only deliver within Japan. However, we’re exploring options for international shipping in the future.
Are there any restrictions on what can be delivered?
Some perishable items may have delivery restrictions based on distance and storage requirements. Check product details for more information.
Can I choose a specific delivery time?
Yes, you can select a preferred delivery time during checkout. We’ll do our best to accommodate your request.
What should I do if my delivery is delayed?
If your delivery is delayed, please contact customer support for updates. We’ll work to resolve the issue promptly.